Journal

Lessons & insights from our journey for positive impact.

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4 Crucial Methods Small Business Owners Can Use to Evaluate Website Performance

As a business owner, I sometimes forget about my website. It is crucial to my business, but if it’s not in crisis, then it’s not top of mind. And I’m a website agency owner! But that’s just it, as an owner I have a lot of other things on my plate. That’s why I rely …

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Hacker in a computer server room.

A Case Study: Dealing with Data Breaches and Malicious Actors

When auditing a website that was behind on updates, we discovered a data breach where at least one malicious actor had accessed one of the servers powering the platform, exfiltrating data stored within that environment. We worked with the company and several third-party partners to immediately assess the situation at a deeper level. This involved …

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an assortment of sticky notes from a CauseLabs strategic workshop

Week 1: Problem Immersion + Drawing Board

This week we’ll dig into the first of two sessions that we call Drawing Boards. In large part they’re exactly what they sound like: a starting place to gather the team and set the focus, built initially around the Problem Statement draft, and a place to keep referring to as the process progresses.

An assortment of supplies used in a CauseLabs strategy workshop

The 4-Week Guide for Digital Innovation

We’re here to help real people like you more easily understand what it takes to build innovative digital tools by doing a few simple things like putting people first, allowing space for collaboration, staying close to those experiencing the problems, and exploring new ways to generate ideas.

A small chalkboard with a thought bubble drawn on it and a lightbulb sitting on top of the bubble

Problem Statements in Digital Innovation: The Importance of Asking the Right Question

It all starts with a problem. We’ve found it’s amazingly helpful to have a single statement that represents the nature of the problem, who’s experiencing it, and why it’s so important to solve. We have a simple template you can use, inspired by the ongoing work we do with our friends at IDEO.org.

A crumpled sheet of blue paper sits on top of a pen and ink drawing of a lightbulb

Two innovation hacks you can implement immediately

My friend’s forehead was creased, his consternation visible at the intersection of his caved-in eyebrows. “I have to get out of this building to innovate. I can’t do it here. The technology, the dress code, the culture. It can’t get us where we need to go, and even if it could, it wouldn’t do it fast enough.”

An assortment of post-it notes on a table at a CauseLabs strategy workshop

How a simple list of emergent themes can save you time and money in digital innovation work

Emergent Themes tries to draw signal from all the beautiful innovation noise, that flurry of empathetic activity that characterizes innovation. Most importantly, these plain-language terms help us have a conversation to answer a key question: “What piece of this problem should we focus on first as we start prototyping?

CauseLabbers sit with end user to understand how to create a better experience during an HCD workshop

One discipline that can make or break a healthy start to your digital innovation project

Let’s talk about why empathy is a crucial part of any healthy digital innovation process.

It's time for your company to grow.

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