Terms of Service

This policy was last updated November 2, 2021.

1. Agreement

  1. By clicking through these terms, signing the Order, Schedule or Exhibit to which they are attached, accessing the causelabs.com website, or using any part of our Services, you agree to become bound by all of the terms and conditions contained herein, the Order, Schedule or Exhibit to which they are attached or by which they are referenced, the Privacy Policy, AUP, DPA, and Cookie Policy which are referenced herein, and any other terms, exhibits, schedules, or addenda which are referenced by any of the preceding (collectively, the “Agreement”).
  2. The Agreement sets forth the exclusive terms and conditions between the Parties and supersedes all previous proposals, agreements, negotiations, and other written, electronic, or oral communications between the Parties with respect to the Services provided hereunder.
  3. If you do not agree to all the terms and conditions of this agreement, then you may not access or use any of our services. If these terms and conditions are considered an offer by CauseLabs, acceptance is expressly limited to these terms.
  4. We may update these Terms of Service from time to time in our sole discretion; the current version may be found at https://www.causelabs.com/policies/terms-of-service/. In the event of any material change, we will provide you with written notice. Your continued use of the Services following such updates constitutes your acceptance of the same. If you do not agree to the terms of any modification, you may terminate the Agreement in accordance with the Termination section below.

2. Services

  1. We will provide the Services in accordance with the terms of the Agreement. You acknowledge that we may engage third parties to provide or enable elements of the Services, provided that we are responsible to you for the performance of such third parties as if we performed the Services ourselves. You shall use the Services solely for the intended purpose in accordance with the Agreement, including the AUP, and provide us with all information, assistance, and materials reasonably required for our ongoing provision of the Services.
  2. We will provide support to you through the standard means we make available to our customers including but not limited to, a knowledge base, video tutorials, email support and priority email support. Users seeking support must have a basic understanding of the systems and technology related to the Services.
  3. The scope of Services provided under the Agreement may be amended by any reasonable means showing mutual agreement between the Parties including click-through terms, email, or support ticket. Any associated fees will be clearly provided to you before you agree to any such change.
  4. From time to time, we may provide replacements for certain components of the Services or cease supporting them altogether. No such replacement or end of life shall constitute a breach of the Agreement.
  5. Use of our Services may require a causelabs.com account. You agree to provide us with complete and accurate information when you register for an account. You will be solely responsible and liable for any activity that occurs under your username. You are responsible for keeping your password secure.
  6. You agree that we may automatically upgrade our Services, and these terms will apply to any upgrades.
  7. Our Services are not directed to children, and access and use of our Services is only offered to users 18 years of age or older. If you are under 18 years old, please do not register to use our Services. Any person who registers as a user or provides their personal information to our Services represents that they are 18 years of age or older.
  8. By activating or using a third-party theme, plugin, or service from our product directories, you agree to that third-party’s terms of service. You can opt out of their terms of service at any time by de-activating the theme, plugin, or service.

3. Service Availability

  1. Services shall be accessible to third parties via the Internet twenty-four (24) hours a day, seven (7) days a week, except for any Excused Downtime.
  2. In the event of any loss or interruption of the Services, except for Excused Downtime, you are entitled to receive a credit equal to a pro rata portion of the Services fees for the period of downtime. In order to receive a credit, you must contact CauseLabs within 30 days of the event giving rise to the credit. Credits are based on our monitoring, shall not exceed 100% of the applicable monthly Fees, may not be carried over or aggregated, are forfeited at the expiration or termination of the Agreement, and will not be paid or provided as a refund.

4. Fees and Invoices

  1. You agree to pay the Fees beginning on the Effective Date and according to the payment terms set out in the Order. If no payment terms are specified, Fees shall be due in full in advance, except for usage or overage fees which are invoiced monthly in arrears. If the Order sets any limit on your use of Services (such as the number of visitors) and that limit is exceeded, you will be responsible for the applicable overages. You agree to pay any applicable taxes (excluding taxes on our income) which we are required to collect unless you provide us with a valid tax exemption certificate. If you elect to make any payment via wire or credit transfer, then you are responsible for any applicable transfer fees. Any applicable overages, taxes, or transfer fees will be added to the Fees. Fees applicable to any Renewal Term will be at our then-current rates, provided that we have notified you of any applicable increase prior to the date by which you may opt out of the renewal. Fees are payable in the currency specified in the Order and are not refundable except as expressly stated herein.
  2. You agree to the issue and acceptance of invoices in electronic format. We will invoice you immediately upon execution of the Order and on each renewal date thereafter. Invoices will be sent to the billing contact you designate in the Order or the User Portal. If you elect to pay via credit or debit card, we will charge the provided credit or debit card immediately upon account activation and on each renewal date thereafter, up to one week prior to the due date. If you elect to pay by any other method, payments are due 10 days from your receipt of the applicable invoice.
  3. It is your responsibility to maintain accurate and up-to-date billing details and ensure the Fees are paid by the due date. If you fail to maintain accurate and up-to-date billing details, your account may be suspended until such details are provided. If you are overdue on any Fees, we may: (i) charge a late fee on the unpaid balance at the lesser of 1.5% per month or the maximum lawful rate permitted by applicable law, (ii) suspend provision of the Services, and (iii) terminate the Agreement in accordance with Section 5(b) below. You will be responsible for any charges associated with our collection efforts related to unpaid Fees.

5. Term and Termination

  1. Upon expiration of the Initial Term, this Agreement will renew for successive Renewal Terms, each equal to the immediately preceding term, unless one Party notifies the other in writing of its intent not to renew no later than 30 days prior to the expiration of the then-current term.
  2. You may terminate the Agreement prior to the end of the Term: (i) if we materially breach the Agreement and fail to cure such breach within 10 days of your notice to us; (ii) if you provide us with at least 30 days notice; or (iii) for any other cause stated herein. We may terminate the Agreement prior to the end of the Term: (i) if you materially breach the Agreement and fail to cure such breach within 10 days of our notice to you; (ii) if we reasonably believe that your use of the Services endangers or negatively affects our network or systems, violates the law, or interferes with our ability to provide services to our other customers; (iii) if you abuse, harass, or threaten any of our employees; (iv) if we provide you with at least 30 days notice; or (v) for any other cause stated herein.
  3. Upon termination, we will provide you with a prorated refund of any unused Fees paid annually in advance for Services beyond the date of termination (adjusted for any discounts that are rendered void due to such termination and any other amounts which you owe).

6. Customer Content

  1. Customer assumes sole responsibility for (i) acquiring any authorization(s) necessary for hypertext links to third party websites; (ii) the accuracy of materials on the Website, including, without limitation, Customer Content, descriptive claims, warranties, guarantees, nature of business, and address where business is conducted; and (iii) ensuring that the Customer Content does not infringe or violate any right of any third party.
  2. CauseLabs does not intend to and shall have no obligation to systematically monitor the content that is submitted, stored, distributed or disseminated by you via the Services. Any violation of the AUP may result in the immediate cancellation or suspension of any or all Services without warning.
  3. CauseLabs shall respond to notices of alleged copyright infringement if they comply with the law and are reported in accordance with our DMCA policy. Our response to such notices may include, as required or appropriate, removing the infringing content or disabling all links to the infringing content. We will terminate the Customer’s access to and use of the Services if the Customer is determined to be a repeat infringer of the copyrights or other intellectual property rights of CauseLabs or others. In the case of such termination, CauseLabs will have no obligation to provide a refund of any amounts previously paid to CauseLabs.

7. Proprietary Rights

  1. Customer Content is and remains your exclusive property, and we claim no rights whatsoever in the Customer Content except to the extent explicitly granted herein. For the Term of the Agreement, you hereby grant to us, our affiliates, providers of Third-Party Services, and subcontractors a non-exclusive, fully-paid, royalty-free, fully sub-licensable, transferable, worldwide license to use, modify, publicly perform, publicly display, reproduce, prepare derivative works of, and distribute the Customer Content (in whole or in part) solely and strictly to the extent required to provide the Services to you under the terms of the Agreement.
  2. We and our licensors own and shall continue to own all right, title, and interest in and to the Services and the systems and networks used to provide such Services, including all system-generated data (e.g. performance data), modifications, improvements, upgrades, derivative works, and all intellectual property rights in and to any of the foregoing. Except for the express rights granted herein, we do not grant any other licenses, express or implied, to any of our intellectual property including software, services, or products.
  3. We may solicit and you may provide feedback about the Services. If you provide feedback, you agree that such feedback is provided freely. Except to the limited extent such feedback contains any of your Confidential Information, we are free to use and disclose such feedback for any purpose without an accounting to you or any other person, and we shall own all right, title, and interest in and to such feedback along with any changes, modifications, or upgrades we make to our current products or services and any new products or services that we develop using the feedback you provide.

8. Confidentiality

Each Party agrees to preserve the confidential nature of the other Party’s Confidential Information by retaining and using the Confidential Information in trust and confidence, solely for its use as permitted and in connection with the Agreement, and by using the same degree of protection that it uses to protect its own similar confidential information, which in no event shall be less than reasonable care. Notwithstanding the foregoing, either Party may disclose the other Party’s Confidential Information to the limited extent such disclosure is required by law, legal process, or court order, including any requirement under applicable data privacy regulations that a notice of data breach is given to a supervisory authority or regulatory agency. Information disclosed for these reasons will not cease to be Confidential Information. To the extent practicable, a Party will provide prompt notice of any such required disclosure and shall cooperate with all reasonable efforts by the disclosing Party to minimize or exclude the Confidential Information from such disclosure. Upon termination or expiration of the Agreement for any reason, any license granted herein to use the Confidential Information shall terminate immediately, and each Party will either return or destroy any Confidential Information in its possession which belongs to the other Party, or it shall continue to protect the Confidential Information in accordance with the Agreement for as long as it is retained as part of that Party’s customary business practices. Notwithstanding any other terms to the contrary herein, each Party will have the right to seek an injunction in any court of competent jurisdiction to prevent a breach or threatened breach of this Section.

9. Security and Data Privacy

  1. You acknowledge that we are not responsible for any loss or harm suffered by you resulting from a security incident. You are responsible for determining whether the Services meet applicable regulatory standards and otherwise comply with your own security requirements. You agree to configure your use of the Services in such a way as to maintain the security of the Services and our network (e.g. by only uploading properly licensed software that has been demonstrated to be secure and not sharing passwords).
  2. Should we determine that our network has been accessed in an unauthorized manner and that unauthorized access impacts your Services, we agree to notify you as soon as reasonably practicable after we have investigated the unauthorized access and fulfilled our legal obligations. Likewise, you agree to notify us should you identify unauthorized access to the Services.
  3. We will adhere to the Privacy Policy. Where applicable under the data privacy laws of the European Union and its member states, we are the data controller for the personal data belonging to you which is provided or made available to us through the User Portal. For all other personal data collected by you from your employees, customers, or end users or otherwise stored, transferred, or processed by any part of the Services, we are the data processor. Where we are the data processor, we will use such personal data only as instructed by you or as required by law, and not for any other purpose. In all cases, the Parties agree to comply with the terms and obligations of the DPA throughout the term of the Agreement.

10. Warranties

Each Party represents and warrants that (i) it has the power, authority, and legal right to enter into the Agreement and perform the obligations and grant the licenses set out herein; and (ii) it will comply with all laws and regulations applicable to its performance under the Agreement.

11. Indemnification

You agree to indemnify, defend, and hold harmless CauseLabs; its affiliates, subsidiaries, and vendors; and their respective officers, directors, agents, and employees from and against any and all liabilities, obligations, losses, damages, penalties, fines, amounts in interest, and other expenses (including reasonable attorney fees) in connection with a claim or demand brought by a third party related to your violation of the AUP. We reserve the right to control the defense of any indemnified matter under this Section and approve any proposed settlement. You will pay us the amounts due under this Section as they are incurred.

12. Limitations

  1. Although we may perform regular backups of your site and Customer Content (as described in the Order), we do not guarantee there will be no loss or corruption of data. Corrupt or invalid backup points may be caused by, among other things, content that is corrupted prior to being backed up or that changes during the time a backup is performed. We will provide support to you and attempt to troubleshoot any known or discovered issues that may affect your backups, but you acknowledge that we have no liability related to the integrity of your backups or the failure to successfully restore your content to a usable state. You agree to maintain a complete and accurate copy of any Customer Content in a location independent of the Services.
  6. The limitations in this Section 12 do not apply to the extent prohibited by applicable law or to your payment obligations for Services provided.

13. General Provisions

  1. Assignment. Neither Party may assign the Agreement, in whole or in part, without the other Party’s prior written consent except in connection with a merger, reorganization, sale of assets or similar transaction. In case of the latter, the assigning Party will provide notice as soon as reasonably practicable and without undue delay. Any purported assignment in violation of this Section shall be null and void. The Agreement shall be binding on all permitted successors and assigns.
  2. Force Majeure. We shall not be deemed to be in default of the Agreement, or to have breached any of its provisions, as a result of a delay, failure in performance, or interruption in the Services which result, either directly or indirectly, from any circumstances beyond our reasonable control including acts of God, acts of civil or military authority, civil disturbance, war, strikes, fire, laws, regulations, governmental acts, third-party network unavailability, and/or failure of telecommunication facilities.
  3. Governing Law and Venue. The Agreement is governed by the laws of the State of Texas, without regard to its choice of law statutes. Subject to Section 13(d), any disputes must be brought in the state or federal courts located in Tarrant County, Texas. No claim may be brought as a class or collective action and you may not actively assert a claim arising out of the Agreement as a member of a class or collective action. The United Nations Convention on the International Sale of Goods shall not govern the Agreement. EACH PARTY WAIVES ANY RIGHT TO JURY TRIAL IN CONNECTION WITH ANY ACTION OR LITIGATION IN ANY WAY RISING OUT OF, OR RELATED TO, THE AGREEMENT.
  4. Arbitration. Both Parties agree that all disputes will be resolved by binding, individual arbitration under the American Arbitration Association’s rules. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with this Agreement. You may opt out of this agreement to arbitrate. If you do so, neither Party may require the other to participate in an arbitration proceeding. To opt out, you must notify us in writing at the following address within 30 days of the date that you first became subject to this arbitration provision: CauseLabs, PBC, ATTN: LEGAL – Arbitration Opt-Out, 2100 N Main St. #218, Fort Worth, TX 76164. You must include your account name, contact address, and a clear statement that you wish to opt out of this arbitration agreement. If you choose to opt out, or if this Section is found to be unenforceable for any reason, disputes will be resolved as provided in the Agreement. This Section will be interpreted in accordance with the Federal Arbitration Act.
  5. Notices. Except as otherwise required herein, notices shall be effective when delivered, as indicated by a delivery receipt, or, in the case of notices delivered by post, 5 business days after being mailed to the designated address by first class mail. Notices to you shall be made to the address recorded in the User Portal or via electronic mail. Notices to us should be delivered to: CauseLabs, PBC, 2100 N Main St. #218, Fort Worth, TX 76164, ATTN: Legal Department.
  6. Publicity. The Parties may disclose that they have entered into a business relationship and may include the name and logo of the other Party in lists of their respective customers or vendors (as the case may be), subject to any provided usage guidelines with respect to a Party’s trademarks and so long as neither Party mischaracterizes the nature of the actual relationship between them.CauseLabs retains the right to reproduce, publish and display the Deliverables in our portfolios and websites, and in galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the Deliverables in connection with such uses. Either party may describe its role in relation to the Order and the Services provided to the other party on its website and in other promotional materials, and, if not expressly objected to, include a link to the other party’s website. Neither Party may hold itself out as a reseller or a partner of the other, or any other similar designation unless granted such license or authority under a separately executed agreement.
  7. Attribution. CauseLabs reserves the right to display attribution links such as ‘Powered by CauseLabs’ in your website admin.
  8. Severability. Any provision in the Agreement that is held to be illegal or unenforceable in any jurisdiction shall be effective only up to the extent of such illegality or unenforceability, if possible, and shall not invalidate the remaining provisions of the paragraph or the Agreement. To the largest extent possible, the illegal or unenforceable provision shall be restated to reflect the Parties’ intent.
  9. Survival. Any provision of the Agreement that contemplates performance or observance subsequent to termination or expiration of the Agreement (including, without limitation, confidentiality, limitation of liability, and indemnification) survive termination or expiration and continue in full force and effect.
  10. Third-Party Beneficiaries and Relationships. There are no third-party beneficiaries to the Agreement. Nothing contained in the Agreement shall be deemed or construed as creating a joint venture or partnership between the Parties hereto. No Party is by virtue of the Agreement authorized as an agent, employee, or legal representative of any other Party. Neither Party has the authority to make any representations, claims, or warranties of any kind on behalf of the other Party, nor on behalf of that Party’s affiliates, agents, subcontractors, licensors, or third-party suppliers.
  11. Waiver. If one Party fails to exercise, or delays exercising, any right, remedy or power set out in the Agreement, this shall not operate as a waiver of that right, remedy or power, whether under the Agreement or at law or equity.

14. Definitions

  1. “Agreement” is defined in Section 1(a).
  2. “AUP” means the Acceptable Use Policy located at https://www.causelabs.com/policies/acceptable-use-policy as it may be updated by us from time to time.
  3. “Confidential Information” means information disclosed by one Party to the other, directly or indirectly, in writing, orally, or by inspection of tangible objects, that should be reasonably understood to be confidential by its particular identification or designation, the circumstances of its disclosure, or the nature of the information itself. Confidential Information does not include information which, at such time: (i) is generally known or available to the public without breach of the Agreement by the receiving Party; (ii) is rightfully disclosed to the receiving Party without restriction as to further use or disclosure; or (iii) is independently developed by the receiving Party without use of or reference to the disclosing Party’s Confidential Information, as shown by documents and other competent evidence in the receiving Party’s possession. Confidential Information is and shall remain the property of the disclosing Party (or its licensors, as applicable), and no rights are granted to the Confidential Information other than those rights expressly granted in the Agreement.
  4. “Customer,” “you,” or “your” means the entity entering into this Agreement with CauseLabs upon the actions taken by its authorized representative.
  5. “Customer Content” means the text files, images, photos, videos, sounds, or other materials or works of authorship belonging to you or your end users that you cause to be stored within the Services, excluding Customer Data.
  6. “Customer Data” means the information about you which is required by us in order to provide the Services to you.
  7. “Deliverable” means the Services or work product specified in the Order to be delivered by CauseLabs to Customer.
  8. “DMCA” means the Digital Millennium Copyright Act Policy located at https://www.causelabs.com/policies/dmca.
  9. “DPA” means the Data Privacy Addendum located at https://www.causelabs.com/policies/data-privacy-addendum as it may be updated by us from time to time in order to comply with applicable laws or guidance.
  10. “Effective Date” means the date your account is activated.
  11. “Email Support” means the ability to request assistance using the Services by email at any time with reasonable efforts by CauseLabs to respond within two business days.
  12. “Emergency Maintenance” means any maintenance performed outside the Scheduled Maintenance window without advance notice where such maintenance is reasonably and urgently required to protect the integrity, availability, or security of any online systems.
  13. “Excused Downtime” means Scheduled Maintenance, Emergency Maintenance, Force Majeure events, and the actions or omissions of you, your users, or any third-party acting on your behalf or at your direction, including any unauthorized use of the Services, breach of the Agreement or Acceptable Use Policy, or any use or configuration of the Services that exceeds CauseLabs’s recommendations or advertised limits.
  14. “Initial Term” means the term stated in the Order.
  15. “Order” means the order form, online transaction, Statement of Work, or Proposal which describes the Services and incorporates these Terms of Service.
  16. “Party” means either Customer or CauseLabs; “Parties” means both Customer and CauseLabs.
  17. “Priority Email Support” means that we will make all reasonable efforts to respond to your request within 24 hours.
  18. “Privacy Policy” means the policy located at https://www.causelabs.com/policies/privacy-policy/ as it may be updated from time to time.
  19. “CauseLabs”, “we”, “us”, or “our” means CauseLabs, PBC, a Texas corporation located at 2100 N Main St. #218, Fort Worth, Texas, 76164.
  20. “Renewal Term” means any successive term after the Initial Term.
  21. “Scheduled Maintenance” means includes any maintenance performed between 7:00 p.m. and 4:00 a.m. Central Standard Time or for which we provide reasonable notice or coordination with you in advance of the maintenance.
  22. “Services” means the website design, development, hosting, support, and other related services we provide to you as described in the Order.
  23. “Term” means the entirety of the Initial Term and all Renewal Terms.
  24. “Third-Party Services” means certain third-party products or services which are not sold or licensed by us but which are made available for you, in your sole discretion, to enable or integrate with the Services (e.g. third-party themes and plugins available through the WordPress administrative portal). We maintain no control over and disclaim any and all liability for Third Party Services, even where we may have provided limited support or advice to you in relation to such services. Such support and advice are provided in good faith, AS-IS and AS-AVAILABLE, and solely for your convenience.
  25. “User Portal” means the website located at https://my.causelabs.com which we make available to our customers for the purposes of managing their account and services.

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This policy is an adaptation of one of the policies which have generously been made available by Automattic under the Creative Commons ShareAlike license.

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